Muva nje, uMnu. Cao, ohlala ku-Baoji Gaoxin 4th Road, ubekhathazeke kakhulu.Uthenge ilokhi ehlakaniphile esitolo esisemthethweni se-Suning Tesco esisemthethweni ngama-yuan angaphezu kuka-2,600, futhi kuthathe isikhathi esingaphezu kwenyanga ukuba nezinkinga.Nakuba isevisi yangemuva kokuthengisa ye-smart lock yahlela ukuvakashelwa kathathu ukuze kulungiswe, inkinga yayingakaxazululwa.Ngokuthukuthela, uMnu. Cao uchithe imali ukuthenga nokufaka ilokhi yolunye uhlobo.

UMnu. Cao utshele intatheli ye-Sanqin Metropolis Daily ukuthi ngoJuni ngonyaka odlule, wathenga i-"Bosch FU750 fingerprint smart lock" esitolo esisemthethweni esibizwa ngokuthi i-Suning Tesco ku-Tmall ngama-yuan angaphezu kuka-2,600.Ngemva kwenyanga eyodwa kufakwe ilokhi ehlakaniphile , Umnyango awukwazi ukuvulwa, futhi umnumzane emndenini udinga amandla amaningi ukuze awuvule.

“Ngaleso sikhathi, ngaxhumana ne-Suning.com.Banginikeze isevisi yamakhasimende yakwa-Bosch i-WeChat kanye nenombolo yocingo futhi bangicela ukuthi ngithole umthengisi wakwa-Bosch ozoyixazulula.Ngemuva kokuthi umthengisi efike emnyango ngemuva kokuthengisa, bathi izesekeli ezithunyelwe umthengisi azihambisani futhi azikwazi ukulungiswa.Umthengisi wathumela okwesibili Ngemva kokudayiswa, kwathiwa izesekeli aziphelele.Yize sekuphele ihlandla lesithathu, abasebenzi abakayixazululi inkinga enkulu ngemuva kokufakwa.”

“Okwenza abantu bahleke noma bakhale kakhulu wukuthi mhla zingama-25 kuZibandlela (December) nyakenye, sengizongena endlini, ngangingakayiciphi iminwe.Ngathi ngidonsa isibambo, kwavuleka umnyango.Lokhu kwenza umkhaya wakithi waba nomuzwa wokuthi ingidi yayingaphephile neze.Ikakhulukazi Ebusuku, ngangihlale ngikhathazekile ngokuphepha komnyango futhi ngingalali nhlobo.”UMnu. Cao uthe ngesikhathi exoxisana namakhasimende omthengisi ocingweni futhi, ikhasimende lathi umkhiqizo wabo ulungile, kodwa kwakunenkinga ngomnyango wendlu.

Intatheli ibone kuvidiyo ehlinzekwe nguMnu. Cao ukuthi isicabha esifakwe isikhiya esihlakaniphile seminwe singavulwa ngephimbo lezwi "sikhiyiwe" ngemuva kokuvalwa komnyango.Uma isibambo sidonswa futhi, umnyango ungavuleka ngaphandle kokucindezela izigxivizo zeminwe.“Le yividiyo engayithatha ngesikhathi i-smart lock ihluleka ngaleso sikhathi.”UMnu. Cao utshele izintatheli ukuthi okwamanje, isevisi yamakhasimende e-Suning.com ibuza abathengisi abafuna izingidi ezihlakaniphile, futhi ngemva kokuba abathengisi sebezilungise kaningi futhi bengasakwazi ukuzisebenzisa, ngeke besathi "umnyango unesici" Yamukela.

NgoJanuwari 11, ngokwenombolo yocingo ku-invoyisi enikezwe uMnu. Cao, intatheli ishayele i-Suning Tesco Yanliang Co., Ltd. izikhathi eziningi, kodwa akekho owaphendula.Ngaphambi kwalokhu, izisebenzi zesilisa ezisebenzela amakhasimende ze-“Bosch Smart Lock Customer Service Hotline” zathi inombolo yocingo kwakuwucingo olusiza amakhasimende, hhayi inombolo yocingo yengxoxo nentatheli futhi yenqaba ukuxoxwa nezintatheli.Ngesikhathi esifanayo, intatheli yaziswa ukuthi umkhiqizo uthengwe kwa-Suning.com, futhi njengoba sekunenkinga, kufanele uthinte i-Suning.com ukuze uyixazulule esikhundleni sabo.