Kutshanje, uMnumzana Cao, ohlala e-Baoji Gaoxin 4th Road, ubenengxaki enkulu.Wathenga isitshixo esikrelekrele kwivenkile esemthethweni ye-Suning Tesco ye-flagship engaphezulu kwe-2,600 yuan, kwaye kuthathe ngaphezulu kwenyanga ukuba neengxaki.Nangona inkonzo yasemva kokuthengiswa kwe-smart lock yalungiselela ukutyelelwa kathathu ukuze kulungiswe, ingxaki yayingekasonjululwa.Ngomsindo, uMnumzana Cao uchithe imali ukuthenga nokufaka iqhaga lolunye uphawu.

UMnu. Cao utshele intatheli ye-Sanqin Metropolis Daily ukuba ngoJuni kunyaka odlulileyo, uthenge "i-Bosch FU750 fingerprint smart lock" kwivenkile esemthethweni ebizwa ngokuba yi-Suning Tesco kwi-Tmall ngaphezu kwe-2,600 yuan.Kwinyanga enye emva kokuba i-smart lock ifakiwe , Ucango alukwazi ukuvulwa, kwaye indoda ehloniphekileyo kwintsapho idinga amandla amaninzi ukuyivula.

"Ngelo xesha, ndaqhagamshelana ne-Suning.com.Bandinika inkonzo yabathengi bakaBosch i-WeChat kunye nenombolo yefowuni kwaye bandicela ukuba ndifumane umrhwebi waseBosch ukuze ndiyisombulule.Emva kokuba umrhwebi eze emnyango emva kokuthengisa, bathi izixhobo ezithunyelwe ngumrhwebi azihambelani kwaye azikwazi ukulungiswa.Umrhwebi wathumela i-imeyile okwesibini Emva kokuthengiswa, kwathiwa izixhobo aziphelelanga.Nangona isihlandlo sesithathu sigqityiwe, abasebenzi abakasombululi ingxaki enkulu emva kokufakwa. "

“Into eyenza abantu bahleke okanye bakhale nangakumbi kukuba ngomhla wamashumi amabini anesihlanu kweyoMnga kulo nyaka uphelileyo, xa ndizakungena endlini, andizange ndicinezele iminwe yam.Ndithe nje ukuba nditsale umqheba, lwavuleka ucango.Oku kwenza intsapho yakowethu yavakalelwa kukuba isitshixo asikhuselekanga konke konke.Ingakumbi Ebusuku, ndandisoloko ndixhalabele ukhuseleko locango yaye ndandingalali kwaphela.”UMnu Cao uthe xa exoxisana nenkonzo yabathengi bomthengisi kwifowuni kwakhona, inkonzo yabathengi yathi ngokwenene imveliso yabo yayilungile, kodwa kwakukho ingxaki ngomnyango wendlu.

Intatheli yabona kwividiyo enikezwe nguMnu. Cao ukuba umnyango oxhotywe nge-fingerprint smart lock unokuvulwa ngelizwi elikhawulezayo "litshixiwe" emva kokuba umnyango uvaliwe.Xa isiphatho sitsalwa kwakhona, umnyango unokuvulwa ngaphandle kokucinezela umnwe."Le yividiyo endiyithathileyo xa isitshixo se-smart sasilela ngelo xesha."UMnu Cao uxelele iintatheli ukuba okwangoku, inkonzo yabathengi be-Suning.com ibuza abathengisi abafuna ukukhiya i-smart lock, kwaye emva kokuba abathengisi baye balungisa ngokuphindaphindiweyo kwaye abanako ukuzisebenzisa, abayi kuphinda bathi "umnyango unesiphako" Yamkela.

NgoJanuwari 11, ngokwenombolo yefowuni kwi-invoyisi enikezwe nguMnu Cao, intatheli yabiza i-Suning Tesco Yanliang Co., Ltd. ngamaxesha amaninzi, kodwa akukho mntu uphendule.Ngaphambi koku, abasebenzi abangamadoda benkonzo yabathengi be-"Bosch Smart Lock Customer Service Hotline" bathi lo mnxeba wawungumnxeba wenkonzo yabathengi, hayi umnxeba wodliwano-ndlebe nentatheli kwaye wala ukudliwano-ndlebe ziintatheli.Ngelo xesha, intatheli yaziswa ukuba imveliso yathengwa kwi-Suning.com, kwaye ngoku kukho ingxaki, kufuneka uqhagamshelane ne-Suning.com ukuyisombulula endaweni yabo.